SOCAP International's 2010 Annual Conference:
Your Complete Meeting Experience
Join your peers in San Francisco for the 2010 Annual Conference! This year's conference features leading keynote speakers; a host of breakout sessions on topics such as Operationalizing Social Media, Bridging the Communications Gap Between Customer Care & Marketing, and more; small-group table discussions hosted by SOCAP discussion leaders; incredible networking; and lots more! Click here for complete details and to register!
FREE Webinar with Charlene Li, Annual Conference Keynote Speaker
Radian6 will be hosting a free webinar featuring Charlene Li, founder of the research-based advisory firm Altimeter Group and co-author of the renowned Groundswell. Charlene will be discussing her latest book, Open Leadership: How Social Technology Can Transform the Way You Lead.
SOCAP and the Better Business Bureau Partner for New Torch Award Categories SOCAP and BBB are pleased to announce the addition of two new award categories - Excellence in Customer Care and Leader in Customer Care, to the annual Torch Awards. These two awards, sponsored by SOCAP, will recognize a business and a corporate leader who are committed to excellence in customer care. For more information, or to nominate a company, click here.
[WEBINAR] Integrating Social Media Into Your Contact Center This Webinar will feature Quicken Loans and how the company is communicating with its customers via social media, and learn first-hand their lessons learned and suggestions for other brands starting the social customer communication process. Through this discussion, you will learn the role of the customer contact center in social media management, and learn best practices, tools and tips for adding social media to the customer communication arsenal and incorporation into the contact center. Click here for more information, and to register!
SOCAP and WOMMA Present the "Social Customer Care" Certificate Program SOCAP and WOMMA (the Word of Mouth Marketing Association) have partnered to offer WOM-COMM, Social Customer Care. A three-week online certificate program, WOM-COMM, Social Customer Care, integrates the best practices of WOM and Social Media into the customer experience. Learn how to effectively leverage social media as a service and support channel that improves your business and strengthens your brand. Click here for more information!
Spring Symposium Takes Atlanta By Storm!
Attendees from across North America descended on Atlanta, Georgia for three-and-a-half days of information-packed sessions, lively networking events and entertaining social
interaction. Visit SOCAP's Facebook Fan Page for a recap, and see our Symposium Highlights page for a brief recap of the Symposium!
Podcast Interview with Jim Parker, former CEO of Southwest Airlines
Southwest Airlines stayed profitable in the wake of 9/11 without firing a single employee. Hear Jim Parker discuss how he and Southwest Airlines balanced the desire to do the right thing with the ever-changing landcape of the airline industry in an exclusive podcast interview! Listen below!
Now Available: The Social Media Benchmarking Composite Report
SOCAP International and the The Center for Client Retention/ENTREVISTA (TCFCR)
are proud to partner in the distribution of TCFCR’s groundbreaking new study, “The Social Media Benchmarking Composite Report”. For more information, or to purchase this report, click here.
New Corporate Membership Offers Benefits & Value To Companies
SOCAP's new Corporate Membership program gives companies streamlined access to SOCAP resources at a great price! Find out if Corporate Membership is the best option for your company. Visit the Membership FAQs page for answers to common questions or contact SOCAP.
SOCAP Board Chair, Susan Baranowsky, Shares Vision for 2010
Read the Charman's message from SOCAP's 2010 Board Chair, Susan Baranowsky of The Campbell Soup Company:Chairman's Message for 2010.
New SOCAP Canada Community Now Available to All Members
SOCAP International has officially launched the SOCAP Canada Community, which focuses on customer care practices, business models, consumer expectations and market trends specifically related to Canada. Connect with the SOCAP Canada Community today!
Join a SOCAP Industry Community Learn more about the SOCAP Industry Communities and how you can network online with peers from your industry.
Give Your Feedback to SOCAP
SOCAP International is pleased to announce SOCAP Feedback — a convenient and efficient way to ask questions, voice opinions or share ideas with the association. With this on-line tool, you can also request information about SOCAP products and services. Let your voice be heard!
SOCAP Blog Feed:
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SOCAP and BBB are pleased to announce the addition of two new award categories - Excellence in Customer Care and Leader in Customer Care, to the annual Torch Awards. These two awards, sponsored by SOCAP, will recognize a business and a corporate leader who are committed to excellence in customer care. For more information, or to nominate a company, 
