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Chair
Jeff Hagen
Director, Consumer Services
General Mills
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Chair Elect
Linnea Johnson
Director, Consumer Services
Unilever
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Vice Chair
BJ McDonald
Managing Director, Reservations & Customer Care
United Airlines |
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Secretary
Kim McMiller
Associate Director, Consumer Relations
Kraft Foods |
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Treasurer
Marie Shubin
Director, Global Consumer Relations
E&J Gallo Winery |
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Past Chair
Cheryl Duwve
Vice President, Customer Support
Roche Diagnostics |
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Gov't Advisor to the Board
Sofie Lorenzo
Senior Information Program Manager
Federal Citizen Information Center |
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President
Matthew D'Uva, CAE
President & CEO
SOCAP International
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Director
Lorraine Avery
Senior Vice President & Director of Customer Services
Associated Bank |
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Director
Michael Biondo
Vice President, Customer Operations
Clear Channel Radio |
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Director
Mike D'Alessandro
Vice President, Executive Operations/Chief of Staff
Consumers Union/Consumer Reports |
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Director
Leo Dodds
Director, Business Performance
Johnson & Johnson |
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Director
Frank Eliason
Senior Vice President, Social Media
Citibank
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Director
Patrice Fehl
Senior Manager, Consumer Relations
The Hershey Company |
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Director
Mark Hamilton
Vice President, Business Development
HGS |
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Director
Helen Horsham-Bertels
Director, Consumer Affairs
Starwood Hotels & Resorts |
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Director
Chris Irving
Assistant Vice President, Consumer, Gov't & Legal Affairs
Publishers Clearing House |
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Director
Rosemary O'Malley
Manager, Consumer Affairs
Ford Motor Company |
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Director
Patrick O'Shea
Director, Acquisition & Retention
TXU Energy |
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Director
Iasha Rivers
Director, External Affairs
Macy's / Federated Department Stores
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Director
Jason Rosser
Manager, eCommerce Contact Center Operations and Consumer Services
Abercrombie & Fitch |
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Director
Karen Vaughn
Vice President, Call Center Management
Guthy Renker |
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Director
Rita Wood
President/CEO
Network Direct |
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