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AUTO SUMMIT FAQs

Who Attends the Auto Summit?
This annual meeting is specifically designed for automotive brands and their major departments—financial services, dealer support and customer support services. ALL automotive brands are invited to participate in the Auto Summit to share and gain insights from other professionals in the field. The meeting is not open to vendors or to companies outside the automotive sector.

What is SOCAP’s Automotive Summit?
SOCAP’s Automotive Summit convenes a group of first-in-class customer care professionals from the world’s leading auto makers. Each year, SOCAP hosts an Automotive Summit to address the latest customer issues, market trends, technological resources and sales practices pertaining to Consumer Affairs within the auto world.

Who Decides on the Content Presented at the Auto Summit?
A Steering Committee that includes representatives from Chrysler, Honda, Toyota, Ford and General Motors provides the overall direction for the Summit program.

Connect with SOCAP

Connect With SOCAP

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2010 Annual Conference: Automotive Summit

Registration for SOCAP International's 2010 Automotive is officially OPEN!!
REGISTER Today!

SOCAP is pleased to announce that registration to the 2010 Automotive Summit is now OPEN! Since 2005, SOCAP has partnered with key representatives from nearly every major automotive company to host an annual Automotive Summit. This year’s Auto Summit will be held in conjunction with the SOCAP Annual Conference, October 17-20, in San Francisco.

The Auto Summit is specifically designed for automotive brands and their major departments—financial services, dealer support and customer support services. ALL automotive brands are invited to participate in the Summit to share and gain insights from other professionals in the industry. The meeting is not open to vendors or to companies outside the automotive sector.

The Automotive Summit includes the sharing of new benchmarking data available only to registered attendees. The study is conducted by Customer Operations Performance Center (COPC).

The SOCAP Automotive Summit also serves as an exclusive networking opportunity for automotive brands. The Summit agenda will include roundtable discussions and group sessions facilitated by top industry experts. Participating companies in the Summit include Ford, Toyota, Kia, Honda, General Motors, Chrysler, Nissan, Volkswagen, JaguarLand Rover, Lexus, American Suzuki, Hyundai, and many others!

Special rates are now available to attend the SOCAP Annual Conference AND Auto Summit or just the Auto Summit.

Current Summit agenda:

Tuesday, October 19

1:30-2:00pm     Welcome & Introductions
2:00-3:00pm    Keynote: Frank Eliason, Senior Vice President Social Media, Citibank
3:00-3:30pm     Break
3:30-5:00pm     Benchmarking Overview – Presented by Cliff Moore, COPC

Wednesday, October 20

8:30-9:00am     Continental Breakfast
9:00-10:30am    Benchmarking Study Presentation
10:30-10:45am Break
10:45-12:00pm Group Discussions – Case Management
12:00-1:00pm    Lunch
1:00-2:15pm     Group Discussions – Social Media and Channel Integration
2:15-2:30pm     Break
2:30-3:45pm     Group Discussions – Arbitration and Avoiding Litigation
3:45-5:30pm     Wrap-Up & Next Steps; Closing Keynote: David Champion, Senior Director of Consumer Reports Auto Division

New details are being added to the Auto Summit agenda so look for updates coming soon!

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