Special Executive Session
Keith Fiveson
Chief Executive Officer/Founder
ITESA
Strategies for Servicing Global Markets
In this executive session, you will learn about a variety of strategies for consumer service globalization and identify the pros and cons of each approach. A panel of leading companies will discuss the types of organization structures that support these strategies and explore which one may be the best fit for your company. Additionally, the session panel will address which processes can be successfully standardized globally versus those that should be customized by locale.
(NOTE: This session is open only to attendees who are director level or
higher or who have senior-most responsibility.)
Keith Fiveson is CEO and Founder of ITESA, a global management consulting firm, which is focused on branding, optimization and expansion. The firm and its partners act as consultants, coaches and/or advisers to clients seeking to improve business performance and radically improve the efficiency and effectiveness of call center and business process operations. Since founding the company in 2001, Mr. Fiveson has overseen the building of the ITESA vision, team and partnerships in Asia Pacific, Latin America, Europe and MENA regions. The firm's client legacy includes both providers and end-users such as McGraw-Hill, GE, Apple, Time Warner, CUNA, Minacs, Microsoft and TELvista.