Tony Hsieh, CEO of Zappos.com, recently spoke with SOCAP about customer care at Zappos. Tony will be a keynote speaker at the 2008 Annual Conference in Miami.
Watch the video clips here or on SOCAP's YouTube channel.
Customer Loyalty / Customer Service at Zappos
The Importance of Company Culture at Zappos
What Makes a Zappos Employee a Good Fit?
Social Media and Consumer Outreach
Tony Hsieh, Zappos CEO, Speaks to SOCAP (all four clips)
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Tony Hsieh
Chief Executive Officer
Zappos.com
Tony Hsieh has been with Zappos.com since 2000. Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to $840M in 2007 by focusing relentlessly on customer service. Tony focuses on continuing to grow the business at a rapid pace while maintaining the culture and feel of a small company. Prior to joining Zappos, Tony co-founded Venture Frogs with Alfred Lin. Venture Frogs is an incubator and investment firm that invested in Internet startups, including Ask Jeeves and Zappos. com.