Latest Issue of CRM and Online CRM Content

Recent Online Content:

CRM Magazine Interviews Linnea Johnson of Unilever
Read Part 2 of the CRM Magazine interview with Linnea Johnson, Director of Consumer Services at Unilever.

SOCAP Tackles Business Social Responsibility
See video clips of session with Dr. Susan D. Kirby, leading expert in Business Social Responsibility. These video clips are a follow-up to an interview with Dr. Kirby in the December issue of CRM Magazine.

Articles in Latest Issue:

• Expert Insights
• Trend Watch
• SOCAP International Celebrates Its 35th Anniversary
• Go Forward: Taking Customer Engagement to the Next Level
• Global Site Selection: A Step-by-Step Guide to Choose Your Company's Best Contact Center of BPO Location
• Going Global: IBM's Opportunities and Lessons Learned